Privacy Policy

Last Updated: September 20, 2025

Nexela Inc. (“Nexela,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, Nexela.com, or use our services, including SMS messaging services. This policy also includes specific provisions required for compliance with A2P 10DLC registration for SMS messaging in the United States.

1. Information We Collect

We may collect the following types of information:

Personal Information: Information that identifies you, such as your name, email address, phone number, or mailing address, provided when you contact us, sign up for services, or opt in to receive SMS messages.

Non-Personal Information: Data that does not directly identify you, such as browser type, IP address, device information, and website usage data collected via cookies or analytics tools.

SMS-Related Information: For SMS services, we collect your phone number and consent records to comply with A2P 10DLC regulations, as well as message content and interaction data.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you submit forms, opt in to SMS messaging, or communicate with us.

Automatically: Through cookies, web beacons, and analytics tools when you visit Nexela.com.

From Third Parties: From service providers, such as SMS messaging platforms, that facilitate our services.

3. SMS Messaging and A2P 10DLC Compliance

To provide SMS messaging services in the United States, Nexela complies with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations. The following outlines our practices and your responsibilities:

Opt-In Consent: By providing your phone number and opting in to receive SMS messages, you expressly consent to receive text messages from Nexela Inc., including promotional, informational, or transactional messages. You will be asked to confirm your opt-in through a clear and conspicuous process, such as replying “YES” to a confirmation message or checking a box on a form.

Message Content: SMS messages may include updates, promotions, alerts, or other information related to Nexela’s services. Message frequency may vary.

Opt-Out Process: You may opt out of SMS messaging at any time by replying “STOP” to any message or contacting us at support@nexela.com. Upon opting out, you will no longer receive SMS messages from us, except for legally required communications.

Message and Data Rates: Standard message and data rates may apply to SMS messages, as determined by your mobile carrier.

Carrier Compliance: Nexela works with registered SMS service providers to ensure compliance with mobile carrier requirements and The Campaign Registry for A2P 10DLC.

4. How We Use Your Information

We use your information to:

Provide and improve our services, including personalized content and SMS messaging.

Communicate with you, respond to inquiries, and send marketing messages (with your consent).

Analyze website usage and optimize Nexela.com’s performance.

Comply with legal obligations, including A2P 10DLC regulations for SMS messaging.

5. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with website hosting, SMS messaging, analytics, or customer support, bound by confidentiality agreements.

Legal Authorities: When required by law, such as to comply with a subpoena or regulatory requirements.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Nexela.com uses cookies and similar technologies to enhance your experience, track usage, and deliver targeted content. You can manage cookie preferences through your browser settings. For more details, please review our Cookie Policy (if applicable).

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: Request access to or correction of your personal information by contacting us.

Opt-Out: Opt out of marketing communications, including SMS messages, as described above.

Cookies: Disable cookies through your browser settings, though this may affect website functionality.

Residents of certain jurisdictions (e.g., California, EU) may have additional rights, such as data deletion or portability. Contact us at support@nexela.com to exercise these rights.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For SMS messaging, consent records are retained to comply with A2P 10DLC requirements.

10. Third-Party Links

Nexela.com may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Nexela.com is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Nexela Inc. is based in the United States. If you access Nexela.com from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on Nexela.com and updating the “Last Updated” date.

14. Contact Us

For questions, concerns, or to exercise your rights, please contact us at:

Nexela Inc.
Email: support@nexela.com
Address: 1515 Market Street, Philadelphia, Pennsylvania, 19102