{"id":3003,"date":"2020-09-29T10:46:03","date_gmt":"2020-09-29T10:46:03","guid":{"rendered":"https:\/\/wp-unity.mspwebsite.com\/?page_id=3003"},"modified":"2021-03-26T06:02:10","modified_gmt":"2021-03-26T10:02:10","slug":"24-7-help-desk","status":"publish","type":"page","link":"https:\/\/nexela.com\/?page_id=3003","title":{"rendered":"24\/7 Help Desk"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright\" src=\"\/wp-content\/uploads\/24_7_support.png\" alt=\"support technician\" width=\"205\" height=\"205\" \/><\/p>\n<p class=\"top-sentence\">Keep downtime from plaguing your business\u2019 operational efficiency.<\/p>\n<p>Nexela is your one-stop shop for all of your IT support needs. Properly-functioning information technology is essential to the success of every business. When that IT isn\u2019t working as it should, it can create a number of issues for your employees, and ultimately your business\u2019 ability to complete projects, create revenue, and sustain efficient operations.<\/p>\n<p>Our knowledgeable and proficient technicians know that you need your IT up and running properly if you want to meet your expectations. That\u2019s why we offer our comprehensive help desk service. If your IT is on the fritz, call one of our certified technicians 24 hours a day, seven days a week, 365 days a year, and we will help your staff resolve their most annoying IT issues.<\/p>\n<h2>Real-Time Expertise Just a Phone Call Away<\/h2>\n<h4>Our Technicians are Armed with Industry Leading Technology<\/h4>\n<p>As Philadelphia small and medium-sized businesses have begun to implement some of today\u2019s most powerful technology solutions to mitigate many of their company\u2019s most pressing operational problems, they often demand that their IT staff have the availability to fix any problem that arises to avoid the costly downtime that can really sink the profitability of an organization. Whether they are made up of in-house technicians, or the trustworthy technicians from Nexela, you can now provide your end users with 24\/7\/365 technical support for all of their hardware and software issues.<\/p>\n<h2>Mitigate Risk With Remote Support<\/h2>\n<h4>Solving IT problems does not need to put stress on your employees.<\/h4>\n<p>When technology doesn\u2019t work as intended, it can be both a drain on productivity and employee morale. With our 24\/7\/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes.<\/p>\n<p>In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians are versed in ITIL best practices and can provide your organization the support that you need to keep your core technology functioning properly.<\/p>\n<p>Our help desk solution provides the following features:<\/p>\n<ul>\n<li>24\/7\/365 support from certified friendly and knowledgeable technicians<\/li>\n<li>Fast and reliable call resolution<\/li>\n<li>Remote access and support<\/li>\n<li>Access to tiered support<\/li>\n<li>HIPAA and SSAE16 SOC2 compliant<\/li>\n<li>Indexed logs for critical IT services<\/li>\n<li>Technicians versed in ITIL best practices<\/li>\n<li>Support for Microsoft, Apple, and Linux<\/li>\n<\/ul>\n<p>If you are searching for a solution to support your company\u2019s crucial end-point technology, look no further than Nexela. If you would like more information about our 24\/7 Help Desk and our other productivity-building managed IT services, contact us today at (215) 525-3223.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keep downtime from plaguing your business\u2019 operational efficiency. Nexela is your one-stop shop for all of your IT support needs. Properly-functioning information technology is essential to the success of every business. When that IT isn\u2019t working as it should, it can create a number of issues for your employees, and ultimately your business\u2019 ability to complete projects, create revenue, and sustain efficient operations. Our knowledgeable and proficient technicians know that you need your IT up and running properly if you want to meet your expectations. That\u2019s why we offer our comprehensive help desk service. If your IT is on the fritz, call one of our certified technicians 24 hours a day, seven days a week, 365 days a year, and we will help your staff resolve their most annoying IT issues. Real-Time Expertise Just a Phone Call Away Our Technicians are Armed with Industry Leading Technology As Philadelphia small and medium-sized businesses have begun to implement some of today\u2019s most powerful technology solutions to mitigate many of their company\u2019s most pressing operational problems, they often demand that their IT staff have the availability to fix any problem that arises to avoid the costly downtime that can really sink the profitability of an organization. Whether they are made up of in-house technicians, or the trustworthy technicians from Nexela, you can now provide your end users with 24\/7\/365 technical support for all of their hardware and software issues. Mitigate Risk With Remote Support Solving IT problems does not need to put stress on your employees. When technology doesn\u2019t work as intended, it can be both a drain on productivity and employee morale. With our 24\/7\/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes. In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians are versed in ITIL best practices and can provide your organization the support that you need to keep your core technology functioning properly. Our help desk solution provides the following features: 24\/7\/365 support from certified friendly and knowledgeable technicians Fast and reliable call resolution Remote access and support Access to tiered support HIPAA and SSAE16 SOC2 compliant Indexed logs for critical IT services Technicians versed in ITIL best practices Support for Microsoft, Apple, and Linux If you are searching for a solution to support your company\u2019s crucial end-point technology, look no further than Nexela. If you would like more information about our 24\/7 Help Desk and our other productivity-building managed IT services, contact us today at (215) 525-3223.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3001,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3003","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>24\/7 Help Desk Support | Philadelphia, PA | Nexela<\/title>\n<meta name=\"description\" content=\"Get 24\/7 technical support, with our 24\/7 Help Desk, for you &amp; your end users from technicians you can trust. 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